Privacy Policy

S99 Casino aims to handle personal information fairly, carefully and only for appropriate business, operational, security and legal purposes. The information collected may depend on how you use the website, the services you access, the requests you make and the checks that are required before or during an account relationship.

When you register or use an account, we may collect account details such as your name, date of birth, username, password, contact information, country or region, account preferences and responsible gambling selections. We may also record information about your interactions with customer support, including questions, requests, complaints and information needed to help resolve an issue.

To help verify identity, protect accounts and meet applicable obligations, we may ask for verification information and supporting documents. This may include information used to confirm your identity, age, address, source of funds or account activity. Documents should only be provided through the approved account or support channels available on the website.

We may collect payment and transaction records connected with your account. These records can include deposits, withdrawals, wagers, wins, losses, payment method details, transaction references and related account activity. Payment information may be processed through specialist payment providers, and we may not need to hold every underlying payment detail ourselves.

When you visit the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, access times, referring pages and information about how you use the website. We may also receive information from service providers that help with identity checks, payment processing, fraud prevention, communications, hosting or website performance.

• Account and contact information used to create and manage your player account.
• Identity and verification information used for account checks and security procedures.
• Payment, transaction and gaming activity connected with the services.
• Device, browser, network and usage information collected when you access the website.
• Information you provide when contacting support, exercising a privacy right or changing your communication preferences.

Information may be used to provide and administer casino services, maintain your account and process activity requested by you. This includes opening and managing an account, recording gaming activity, handling deposits and withdrawals, responding to support requests, sending service messages and keeping account information accurate.

Information may also be used for verification, security and risk management. These activities can include confirming identity and age, detecting unusual activity, preventing fraud, protecting the website and accounts, investigating suspected misuse, managing responsible gambling concerns and supporting the secure processing of payments. Automated tools or checks may sometimes assist these activities, although further review may be available where appropriate.

We may use information to meet legal, regulatory, court or other official requirements that apply to the services. It may also be used to establish, exercise or defend legal rights, investigate complaints, resolve disputes, enforce website terms and maintain business records. We do not use personal information for purposes that are incompatible with the reason it was collected unless this is permitted or required.

Where you have chosen to receive them, we may send marketing communications about services, features or promotions. You can withdraw consent to marketing at any time. Service and security communications, such as account notices, transaction messages, verification requests or important changes to the website, may still be sent when they are necessary to provide the service or protect your account.

Information may be shared with carefully selected service providers where this is needed for the purposes described in this policy. These providers may support hosting, payment processing, identity verification, fraud prevention, customer support, communications, analytics, security and technical operations. They should receive only information relevant to their services and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to prevent harm, protect users, investigate suspected unlawful or fraudulent activity, respond to a valid official request or comply with a legal obligation. We may share information in connection with professional advice, dispute handling or a business change where appropriate protections apply. We do not sell personal information as a general business practice.

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep account functions working, improve performance, understand general website use and support security. Some cookies may be necessary for features such as signing in, navigation and maintaining a session. Other cookies may help us understand how the website is used or measure communications.

You can manage or limit cookies through your browser settings. You may be able to delete existing cookies, block some or all new cookies, or receive a notification before a cookie is stored. If you block necessary cookies, parts of the website may not work correctly, and some account or security functions may be unavailable.

Security measures

Reasonable technical, organisational and administrative measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure transmission, monitoring, authentication procedures, staff guidance and review of service providers. No website, device or method of transmission can be guaranteed to be completely secure, so you should use a strong password, keep account details private and contact support if you suspect unauthorised activity.

Storage and retention

Information may be stored by us or by service providers supporting the website. Depending on the service used, information may be handled in Australia or another location. Where information is handled across borders, appropriate steps may be taken to protect it and to support secure processing.

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational requirements.

Depending on the circumstances and the requirements that apply, you may have rights relating to the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications.

To exercise a privacy right or ask a question about this policy, contact support@s99casino.best. Please explain your request clearly and provide enough information for us to understand which account or records are involved. We may need to confirm your identity before responding, particularly where the request concerns account details, verification documents, payment records or other sensitive information.

1. Access: ask what personal information may be held about you and request a copy where appropriate.
2. Correction: tell us which information is inaccurate, incomplete or out of date and provide the corrected details.
3. Deletion: ask for personal information to be removed where it is no longer required or where deletion is otherwise available.
4. Marketing consent: withdraw permission for marketing communications by contacting support@s99casino.best or using an available unsubscribe option.
5. Questions or complaints: describe your concern so it can be reviewed and addressed through the appropriate support process.

A request may not always be completed immediately or in full. For example, information may need to be retained for a period required by law, kept to protect against fraud, needed to resolve a dispute, or necessary to maintain the security and integrity of the services. If a request cannot be followed, we will aim to explain the reason in general terms. Removing an account or marketing consent does not necessarily remove transaction, verification or security records that must continue to be retained.

This policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The updated version will be made available on the website, and the date or other indication of an update may be shown where appropriate. You should review this page periodically, especially before continuing to use the services after a significant change.