Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment, and outcomes are determined by chance or the rules of the relevant game. A previous win does not make another win more likely, and a previous loss does not mean that a win is due. Avoid treating gambling as an investment, income source or solution to financial difficulties.

Only play when you feel comfortable and able to make clear decisions. Do not gamble when you are upset, under the influence of alcohol or other substances, or trying to recover money that you have lost. Taking a break can help you review your choices and keep gambling in perspective.

Practical ways to stay in control

• Decide how much money and time you can afford before you start.
• Treat your gambling budget as an entertainment expense, not as money set aside for bills or necessities.
• Keep track of your deposits, bets, wins and losses.
• Set a time reminder and stop when your planned session ends.
• Take regular breaks, even during a winning session.
• Do not borrow money, use credit intended for essential expenses or sell personal items to gamble.
• Do not chase losses by increasing your bets or playing for longer.
• Keep gambling separate from important responsibilities, including work, study, family and health.

Winning can also encourage longer or more frequent play. If you win, consider withdrawing or setting the money aside rather than immediately putting it back into play. Remember that a win is not a reason to increase your usual budget.

Limits are a useful way to make decisions in advance rather than relying on how you feel during a gambling session. Depending on the features available to you, you may be able to set limits relating to deposits, wagering, losses, session time or account activity. Review the available account controls and choose limits that match your circumstances.

Suggested limit-setting steps

1. Work out an entertainment budget after allowing for rent or mortgage payments, utilities, food, transport, debt repayments and other regular expenses.
2. Choose a gambling amount that you can lose without affecting your household or financial commitments.
3. Set a daily, weekly or monthly limit before making a deposit or placing a bet.
4. Choose a time limit for each session and stop when that time has passed.
5. Use available account tools to restrict deposits, play or access where appropriate.
6. Review your limits periodically, particularly after a change in income, health, relationships or other personal circumstances.

Limits should be realistic and should not be changed simply to continue gambling after you reach them. If you find yourself wanting to increase a limit, take a break and consider speaking with a trusted person or a qualified support service first. A lower limit, a longer break or account closure may be more appropriate.

Your account activity may provide useful information about your gambling habits, but it is not a substitute for personal judgement or professional advice. Keep your own records and check whether your gambling is staying within the amount of time and money you intended to spend.

Gambling may be becoming a problem when it causes distress, affects your finances or interferes with everyday life. Problem gambling can affect anyone, regardless of age, income or previous experience. It is not a failure of character, and seeking help early can make it easier to regain control.

You may need to take a break or seek support if you:

• Spend more time or money gambling than you planned.
• Feel restless, irritable or anxious when you try to stop.
• Gamble to escape stress, sadness, loneliness or other difficult feelings.
• Keep trying to win back money you have lost.
• Hide your gambling, deposits, losses or account activity from people close to you.
• Borrow money, miss payments or use money needed for household expenses.
• Lose sleep, miss work or study, or withdraw from family and friends because of gambling.
• Argue with people close to you about how often or how much you gamble.
• Think about gambling frequently or find it difficult to concentrate on other activities.
• Continue gambling even though it is causing financial, emotional, relationship or health problems.

One warning sign may be enough to justify a break and an honest review of your gambling. Several signs may indicate that additional support would be helpful. You do not need to wait for a crisis before asking for assistance.

If gambling is affecting someone in your household, their wellbeing matters too. Consider discussing boundaries around money, access to accounts and shared financial responsibilities. A trusted person or professional support service can help you plan the conversation and identify practical safeguards.

If you want to stop gambling, use the account controls available to you, request a temporary break or ask for your account to be closed. A break may be useful when you want time away from gambling. Account closure or a longer exclusion period may be more suitable when you are concerned about losing control.

During a break or exclusion period, do not create another account or use another person’s account to continue gambling. Do not ask someone else to place bets for you. These actions can undermine the purpose of taking time away and may breach applicable terms or rules.

Prepare for a successful break

• Remove saved payment details and gambling applications where possible.
• Avoid gambling-related advertising, promotions and social media content if these make it harder to stop.
• Tell someone you trust about your decision and ask them to support your plan.
• Make a list of alternative activities for the times when you would usually gamble.
• Review your bank accounts and consider practical controls that reduce access to gambling funds.
• Seek professional help if you are worried about debt, stress or compulsive gambling.

Account restrictions may not remove every gambling-related advertisement or prevent access to other gambling services. For broader protection, consider the tools and support options available through relevant Australian services, financial institutions and other responsible gambling organisations.

If you are in immediate danger, feel unable to keep yourself safe or are experiencing a serious crisis, contact emergency services or an appropriate urgent support service in your area.

S99 Casino aims to provide clear information and practical tools that help players make informed decisions. Responsible gaming measures may include account controls, activity information, age and identity checks, self-exclusion processes and communications about safer gambling. The availability and operation of particular features may depend on the account, service and applicable requirements.

You must meet the applicable minimum age requirement and comply with the laws and account terms that apply to you. Do not allow another person to use your account, and take reasonable steps to keep your login details secure. If you believe someone else has accessed your account, stop using it and follow the relevant account security process.

We may take steps to protect players and the integrity of the service, including requesting information, reviewing account activity or applying restrictions where appropriate. These measures do not replace your responsibility to monitor your own gambling. If you have concerns about your play, act early and use the available controls.

Where to find help

Support is available from gambling counselling services, mental health professionals, financial counsellors and trusted community organisations in Australia. A qualified counsellor can help you understand your gambling, make a plan to stop or reduce it, manage financial impacts and support affected family members. You can also speak with someone you trust, such as a friend, relative, doctor or other health professional.

Asking for help is a responsible decision. Whether you want to set a limit, take a short break, close your account or discuss a pattern that concerns you, taking action now can help protect your finances, relationships and wellbeing.